Support

1. Contact support

Email strataairesearch@gmail.com with a brief description of what you need help with.

We aim to respond within 2–3 business days. Replies may take longer during testing or launch periods, weekends, holidays or periods of high demand.

2. Details that help us investigate

Include your account email and a short description of what happened. For technical problems, also include your device model, iOS and app versions, report type and the approximate time of the issue.

Do not send passwords, API keys, private keys or other secrets.

3. Billing and subscriptions

For App Store subscription help, use Restore Purchases or Manage Subscription in the app. Apple handles App Store payments, renewals, cancellations and some refund processes.

If your plan or credit balance still looks incorrect after restoring purchases, contact support with the product name and approximate purchase date.

4. Privacy, exports and account deletion

Export account data and delete eligible personal-workspace accounts from Settings > Privacy & Account.

For other privacy or data-rights requests, email strataairesearch@gmail.com with your account email and the type of request.

5. Who operates Strata

Strata is operated by Dr. September Quan Liu, CFA.